Charity Meals 2024 - Registered charity no. 1202716 - Powered by Pillar
£1 Hot Meals: Feed Just ONE Hungry Person Today
Learn More1. Introduction
At Charity Meals , we are committed to respecting your data privacy. The Data Protection Act 2018 (“DPA”) and Regulation (EU) 2016/679 of the European Parliament (the General Data Protection Regulation (“GDPR”)) require that we provide you with information about how and why we use personal data. We aim to process information about you fairly, lawfully, and in a transparent manner and the aim of this document is to provide you with sufficient information for you to understand what we are doing with your personal data. This policy also explains our commitment to protecting your personal data and your rights towards those data. Please read it carefully to understand our views and practices regarding your personal data and how we will use it.
The controller of your data is Charity Meals of Windsor House 10 Manchester Road, Bradford, BD5 0QH. References to we, our or us in this policy are to the controller, Charity Meals .
Our Data Protection Advisor oversees our compliance with this policy. They can be contacted using the contact details below.
2. Personal Information we may collect about you
We collect information about you in the following ways:
Personal data you provide to Charity Meals directly
You may provide us with information about you when you submit an enquiry form on our website, write to us, call us, or when you make or enquire about making a donation, volunteering or fundraising.
This may include your name, address, email address, telephone number, payment details, appeal you wish to support, gift aid status etc. and information you provide in any correspondence with us.
You may also provide us with marketing and communications preferences and in some cases an indication of your consent for us to perform certain processing activities on your personal data.
Information collected by your involvement with Charity Meals
Your activities and involvement with Charity Meals will result in personal data being collected. This could include details of how you’ve helped us by being involved with our campaigns activities.
When you use our website we will collect personal information about you using cookies and other digital media technologies details of which are contained in our Cookies Policy. We will receive and store information about the type of device you use to access our website, what operating system you have, some of your device settings and your IP address.
Information from other sources
We may receive information from our sub-contractors providing services to us such as payment services in order to process any donation you may make. We will collect information about you from other sources such as professional fundraising agencies, data cleansing companies, event organisers, data brokers and sources such as Companies House and the Electoral Register who are able to provide us with information about you such as your forwarding address if you move house, your charity affiliations to help us to understand you more as an individual.
Social Media
Depending on your settings or the privacy policies of the social media platforms and messaging services you use (e.g. Facebook, YouTube, Twitter, Instagram, WhatsApp etc.) you may allow us to access information from those services for example if you publicly “like” or “follow” us we may be able to collect information from your social media profile. We strongly advise you to check the privacy settings on your social media accounts to ensure that you know what information is shared with us and others.
3. Lawful basis for processing
Data Protection laws require that a controller that processes personal data must do so based on one of the following lawful legal basis:
4. How we use your personal information
The table below describes the main purposes for which we process your personal information, the categories of your information involved and our lawful basis for doing so.
Personal data | Our Purpose | Our Lawful basis |
Name; address; cheques, card, bank or other payment details | Necessary to fulfill the wishes of our donors making a donation and to enable the use of the funds for the purpose it was donated for | Legitimate interest of Charity Meals and the donor |
Personal contact information collected from donors | Our donor information is used to creating and maintaining a database of donors and potential donors, their relationship with us, respond to complaints, queries, etc. | Legitimate interest of Charity Meals and the donor |
Name and house address | We use our donor database to contact our former, current and prospective donors from time to time, through direct postal mail, to ask if they would like to make a donation to an appeal. | Legitimate interest of Charity Meals and the donor |
Name, email, phone number and other electronic contact details | We use our donor database to contact our former, current and prospective donors from time to time, through a range of digital methods such as email, SMS or social media to ask if they would like to make a donation to an appeal. | Consent of the donor |
Name, address, email, phone number and other contact details | Where you have donated towards a particular project/appeal, we may contact you from time to time to update you on how your donations was/is being used, the success of our appeals, our activities on the field, developments of new products and services, and new campaigns | Legitimate interest; |
Name, address, email, phone number and other contact details | To respond to queries, questions or questions we may receive from our donors, in a time and professional manner. | Legitimate interest of Charity Meals |
Personal identification numbers, IP addresses, user names and other IT system identifying information | We use cookies and other digital technologies on our website, in our emails, and in other digital interactions with you to allow us to understand traffic to our website, and how well our website and outbound digital communications perform. | Legitimate interest of Charity Meals |
If for any reason we would like to process your personal data for any other purpose different from the purposes listed above, we will provide you with appropriate additional privacy information at the point where you come across those additional purposes.
5. Withdrawing consent
Where you have given consent to use your data in a particular manner, you have the right to withdraw that consent at any time. You may do this by contacting us using the contact details below. Please note however that the withdrawal of your consent will not affect the lawfulness of any processing that had commenced before the consent was withdrawn. When we contact you by electronic means, we will always provide you with the option to opt out of receiving further communication of that nature from us.
6. Sharing your data
Charity Meals uses third parties to help us keep you informed with whom we may need to share your data for these specific purposes only. Services used including mailing houses, email and text marketing services. We will share your personal data with other organisations to enable us process your donation, send you communication materials, and to undertake other activities in line with the information provided in the above table.
Please note that we may need to disclose your personal information where we:
If you provide us with any personal information other than your own, you are responsible for ensuring they know that you have done this and for providing them with access to this privacy policy. We reserve the right to contact any such individual and inform them when, where and how we obtained their personal data including citing you as the source.
7. Transferring your data internationally
7.1 MailChimp
We use MailChimp to send emails and newsletter. MailChimp is based in the U.S.A. and subscribes to the EU-US Privacy Shield meaning that MailChimp has adopted work practices that are approved by the EU in relation to data protection practices. The MailChimp registration on the Privacy Shield is available to review on the Privacy Shield website www.privacyshield.gov/list
7.2 SurveyMonkey
We also use SurveyMonkey to facilitate the sending of surveys from time to time. SurveyMonkey subscribes to the EU-US Privacy Shield and their registration can also be reviewed on the Privacy Shield website above.
We use Hotjar in order to better understand our users’ needs and to optimize their experience, e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc. This enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices (in particular device's IP address: captured and stored only in anonymized form, device screen size, device type, browser information, geographic location: country only, preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor Charity Meals will use this information to identify individual users or to match it with further data on an individual user. For more details, please see Hotjar’s privacy policy by clicking this link.
7.4 Adroll Smart Pixel
We use AdRoll’s smart pixel. AdRoll may serve you with targeted Ad's by occasionally placing a cookie on your browser. No information about the visitor will be stored by the Adroll smart pixel. The data that is collected includes:
Please note, none of your personal data will be shared with Adroll.
Opting out could result in seeing adverts which have no relevance to your interest.
8. How long we keep your personal information for
9 Your Rights in relation to personal information
Rights | Brief Explanation |
Right to be informed | This is known as ‘privacy information’. We are required to provide you with information regarding the purposes for processing your personal information, the retention period and who it will be shared with. This Privacy Policy serves that purpose. |
Right of access | Commonly known as "subject access request"(SAR). You have the right to obtain confirmation from us as to whether we are processing your personal data, and where that is the case, access to that personal data. If you are seeking to obtain specific information (e.g. about a particular matter from a particular time period), it helps if you clarify the details of what you would like to receive in your written request. |
Right to rectification | This enables you to have any incomplete or inaccurate information we hold about you to be corrected. If you feel that any data that we hold about you is inaccurate you have the right to ask us to correct or rectify it. |
Right to erasure | Also known as “right to be forgotten”. You have the right (under certain circumstances, but not all) to ask us to erase personal data concerning you. |
Right to restriction of processing | You have the right (under certain circumstances, but not all) to ask us to restrict processing of your personal data. For example, you may request this if you are contesting the accuracy of your personal data that we hold. |
Right to data portability | You have the right (under certain circumstances, but not all) to ask us to provide you with the personal data about you which you have provided to in a structured, commonly used and machine-readable format.
You also have the right to ask us to transmit those data to another controller. |
Right to withdraw consent | Where we are relying on consent as the lawful basis for our processing of your data, you have the right to withdraw that consent at any time. Please note that this will not affect the lawfulness of processing based on consent before it is withdrawn. |
Right to object to direct marketing | Where your personal data are processed for direct marketing purposes, you have the right to object at any time to processing of your personal data for marketing, which includes profiling to the extent that it is related to such direct marketing. |
Rights in relation to automated decision making and profiling | We do not perform any automated decision-making based on personal data that produces legal effects or similarly significantly affects you. |
10 Profiling and Automated-decision making
Charity Meals does not currently carry out any automated profiling using the personal information we hold. We do, however, use the services of external companies, including social media companies, who may profile personal data they hold to enable them to offer us to more accurately target our promotional activity on their platforms.
11 Your right to lodge a complaint with the ICO
If you wish to complain about the way Charity Meals is managing your personal information (including a complaint about fundraising activity), we would like you to give us the opportunity in the first instance, to address your concerns. Please contact us using the details below:
Email: [email protected]
Phone: 0207 889 0786
Post: Windsor House 10 Manchester Road, Bradford, BD5 0QH
If you remain unhappy with the outcome of your complaint, you have the right to complain to the UK Information Commissioner’s Office (ICO). Their contact details are below:
Information Commissioner's Office
Post: Wycliffe House, Water Lane, Wilmslow. Cheshire. SK9 5AF
Phone: 0303 123 1113
Email: [email protected]
Website: https://ico.org.uk/make-a-complaint/
12 Changes to This policy
We may update this privacy policy from time to time. When we change this policy in a material way, we will update the version date at the bottom of this page. For significant changes to this policy we will try to give you reasonable notice unless we are prevented from doing so. Where required by law we will seek your consent to changes in the way we use your personal information.
With your support, we can continue to fight food poverty and make a positive difference in the lives of the vulnerable